FAQ

1. 🛍️ What kind of products do you offer?
We offer a wide range of personalized gifts including bridal party items, custom glasses, t-shirts, tote bags, and home décor.

2. 🕒 How long does it take to process my order?
Our standard processing time is 3–5 business days. Custom orders may take a bit longer depending on the complexity.

3. 🚚 What shipping methods do you use?
We use reliable shipping partners such as UPS, FedEx, and USPS. You will receive a tracking number once your order ships.

4. 💬 Can I customize my product?
Yes! Many of our items allow customization. You can add names, dates, or short messages in the customization box on the product page.

5. ❌ I made a mistake in my order. Can I change it?
If you contact us within 12 hours of placing the order, we can usually make changes. After that, the order may already be in production.

6. 🔄 What is your return policy?
We accept returns on non-personalized items within 7 days of delivery. Custom or personalized items are non-refundable unless damaged or incorrect.

7. 📦 Do you ship internationally?
Yes, we offer international shipping to selected countries. Shipping times and rates may vary based on location.

8. 📮 How do I track my order?
You’ll receive a confirmation email with a tracking number once your order is shipped. You can also log in to your account to view order status.

9. 🧾 Do you offer bulk or wholesale orders?
Absolutely! If you’re interested in ordering in bulk (e.g., for weddings, parties, or events), please contact us for a custom quote.